Category Archives: Alvarado Tx

Return to MHRVS Alvarado Texas

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After fuel tank was replaced by Rich Ford, I returned to MHRVS Service Center on October 4th for repairs and/or replacements of twenty problems identified on my new 2018 Mobile Home. A laundry list of these issues was sent to Thor Warranty Center and a copy given to MHRVS Dealership where my mobile home had been purchased.

When I arrived at the dealership, I was amazed at the number of motor coaches (bus type mobile homes) were parked on the MHRVS campground for repairs. For instance, my neighbor told me, “We arrived two weeks prior to your arrival, and replacement parts needed to make repairs to our motor coach still haven’t arrived.”

Another campground dweller told me, “I’ve identified twenty-eight problems with my motor coach which was something I never expected after spending over $300 hundred-thousand dollars to purchase this thing.”

Based on these discussions, I immediately informed the service center that I had to leave on October 25th to attend events with RVing Women that were paid for months in advance.

As a result, prior to my departure the following problems out of twenty were repaired/replaced:

(1) The hole created by a short floor board which was hidden under the couch was repaired, (2) The Slider that widenings mobile home living space was caulked and resealed, (3) The control panel that tracks (black, gray, fresh water, propane, and house battery) levels was rewired. This panel also operates the slider extent/retract, tank heaters, water pump, furnace heat, air condition, fan and auto leveling, (4) Xantres/Pro Panel which display error codes if issues occur in the house, (5) Leak under kitchen sink caused by an unconnected plumbing pipe was connected and damaged shelf repaired, (6) The opening and slamming of drawers and doors when mobile home is in motion was stopped after locks were adjusted and drawer slides were replaced, (7) Crack in kitchen wall near stove was repaired, (8) Dashboard indicator lights went out once Rich Ford installed new fluid tank, (9) Awning which was partially connected was rewired, (10) Microwave was replaced, (11) Cover for stove was repaired, (12) Gear shift problem was corrected after tow-hauler was executed, (13) The garage and exterior televisions begin working after main television was readjusted, and (14) Bath room cabinet base was repaired.

Thor Motor Coach Warranty Center, Elkhart IN

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In case you didn’t see my past posted articles regarding the twenty-one issues I discovered on my 2018 Class C Toy Hauler which was purchased March 12, 2018 from Mobile Home RV Specialist (MHRVS) in Alvarado TX.

Based on my experiences with MHRVS Dealership’s sales people and Thor Warranty Customer Services support staff, I found most to be very dishonest.

For instance, there were warped boards in front of my kitchen sink which I showed my salesman, Buckley. “It would take a while to get that area redone. However, I will note it on your Vin# warranty for future repair”, he said. I don’t believe you, was my response. As expected, a vin review showed he didn’t which shows he has no integrity. Buckley’s only goal was to get another mobile home sold from his dealership’s lot for extra bragging rights.

Further, I called Buckley from the shoulder of the highway, while waiting on AAA RV Plus transport truck to return my vehicle back to MHRVS based on an indicator light that appeared on my dashboard. No, don’t bring it back! Let me check something. Upon returning to the phone, Buckley claimed the light was a gas cap issue which should go out in a few more hours into your trip. “You know it’s a brand-new vehicle which hadn’t been driven before. But if the light does not go out you should replace the gas cap.

The light never went out but was joined by the engine light. A call to Thor Warranty Center was useless. Support specialist adamantly claimed the dashboard lights were Ford’s responsibility. I called Ford to discuss the beforementioned indicator lights.

Once I explained the gas cap and engine light issues. A service center employee stated, “We are tired of Thor blaming us for problems caused by their manufacturer. The facts are, we only created the chassis which does not include gas caps or engines. Thor built your house on a Ford chassis and is responsible for every house issue that occurs. The bottom line is Thor doesn’t claim responsibility for anything, because they don’t want to pay for repairs/replacements.

As a result, I have lived with the smell of gas fumes and indicator lights on my dashboard, from March 15 to October 3rd. As well as, warped floor boards which still exist.